Data Protection Policy
The technical, organizational, and regulatory frameworks safeguarding cardholder data, transaction payload logs, and merchant store metrics across Arvex POS endpoints and cloud architecture.
1. Regulatory Scope & Data Governance Framework
Arvex POS is committed to protecting all transactional payloads, cardholder environments, and merchant business records processed across our POS terminals, mobile registers, and cloud infrastructure.
Businesses signing up for Arvex POS receive 1 full month of unhindered platform access with zero financial commitment. All enterprise data protection standards, end-to-end encryption, and PCI-DSS compliance apply fully during this 30-day evaluation period.
2. Technical Security Controls & Encryption Standards
- Data in Transit: All communications between terminal devices, barcode scanners, edge servers, and cloud endpoints are encrypted using TLS 1.3 with AES-256 GCM cipher suites.
- Data at Rest: Merchant sales records, inventory catalogs, and customer loyalty profiles are stored in isolated tenant databases encrypted using AES-256 with HSM-managed keys.
- PCI-DSS Tokenization: Cardholder Primary Account Numbers (PANs) are never stored in raw form on local terminals or cloud servers. Payment transactions utilize PCI-DSS Level 1 compliant tokenization.
3. Terminal Endpoint Security & Access Governance
3.1 Physical & System Terminal Controls
- Tamper Protection: Terminals automatically lock down and wipe sensitive security keys if physical tampering is detected.
- System Security: Terminals run a security check on startup to ensure the system software hasn't been altered or compromised.
3.2 User Identity & Access Management (IAM)
- Role-Based Access Control (RBAC): Merchant staff access is governed strictly by role permissions configured inside the Dashboard.
- Manager Register Overrides: Sensitive register actions such as cash drawer openings, refunds, and line-item voids require manager credentials or PIN codes.
4. Data Retention, Purging & Offboarding
Merchant sales metrics and inventory catalogs are retained for active enterprise accounts to power real-time analytics. Upon account cancellation or expiration of the 1-month free trial period without conversion, merchants retain full data export access for 30 days prior to automated permanent purging.
5. Third-Party Subprocessor & API Integration Standards
Arvex POS integrates with select payment processors, cloud hosting providers, and analytics gateways. All subprocessors are subject to strict data governance standards:
- Subprocessor Audits: Third-party vendors must maintain SOC 2 Type II certification and undergo annual ISO/IEC 27001 compliance reviews.
- API Webhook Security: Merchant webhooks and third-party integrations are secured via HMAC-SHA256 signature verification to prevent spoofing and data tampering.
- Data Isolation Boundaries: Subprocessors process transaction telemetry strictly in zero-knowledge environments without authorization to persist identifiable customer metrics.
6. Incident Response & Breach Notification Protocol
Our dedicated Security Operations Center (SOC) maintains continuous monitoring and automated anomaly detection across all regional deployment zones:
- 72-Hour Breach Notification: In the event of a verified data breach impacting merchant records or cardholder environments, Arvex POS will notify affected merchants within 72 hours of confirmation.
- Forensic Remediation: Technical containment, forensic log extraction, and vulnerability patching are initiated immediately upon threat isolation.
- Regulatory Disclosure: Required disclosures to payment card networks and data protection authorities are managed centrally by the Arvex POS legal and compliance team.
7. Merchant Data Ownership & Sovereignty
Arvex POS enforces strict merchant data ownership rights across all subscription tiers:
- Data Ownership: Merchants retain complete ownership of all customer data, inventory databases, transaction logs, and financial records generated within their account.
- Data Exportability: Merchants can export raw store data at any time via the Cloud Dashboard in standardized formats (CSV, JSON) without additional fees.
- Regional Residency: Enterprise data is hosted in geographically isolated data centers aligned with regional privacy regulations (e.g., GDPR, local data sovereignty laws).
8. Continuous Compliance & Penetration Testing
To ensure ongoing defense against emerging cybersecurity threats, Arvex POS maintains rigorous assessment protocols:
- Third-Party Audits: Annual independent third-party penetration testing is performed across all cloud endpoints, mobile SDKs, and POS firmware.
- Vulnerability Management: Continuous automated vulnerability scanning runs across internal networks, with high-priority patches deployed within 48 hours.
- Employee Security Training: All staff undergo mandatory bi-annual security awareness training covering data privacy protocols and threat prevention.
Security Operations Center & Cyber Compliance
For security incident disclosures, vulnerability submissions, or compliance auditing queries, reach out to our SOC desk: